Last updated: April 2023
OpinionInn cares about protecting your privacy online. We're a website owned by Orchidea Research and Technology Pty Ltd. To make sure you know how we handle your personal information when you use our website and services, please read this policy. When you use our website and sign up for our service, you agree that we may share your personal information with Orchid Online Research Pvt Ltd. Keep in mind that they might have different privacy rules than your own country.
OpinionInn is all about collecting data online, especially for market research. We work with various types of clients, including other market research agencies and big companies worldwide. We also run large online groups of consumers and use their opinions to provide real-time insights through surveys.
The company Orchidea Research is the one in charge of OpinionInn, where you registered as a member. They are responsible for protecting your personal data. If you have any questions about your privacy or want to exercise your legal rights, you can contact their data protection officer (DPO) by visiting Contact Us.
Just so you know, this privacy notice doesn't cover situations where you agree to take surveys from third parties. In those cases, Orchidea or OpinionInn isn't the one running the survey or controlling the data. The privacy rules are set by the sponsor of those surveys. You can find out more about their privacy practices by checking their privacy policy.
We value your privacy and are dedicated to safeguarding your personal information. This privacy notice outlines how we gather, use, share, and protect the personal data you provide when you join our survey takers panel and take part in surveys and research studies through our website http://www.opinionInn.com or our mobile app. These surveys are conducted for our clients and on their behalf. This notice also informs you about your privacy rights and how the applicable laws may protect you. It's meant to complement other notices and privacy policies, not replace them.
By registering, using, and accessing your membership, as well as utilizing our systems and media (referred to as "Services"), you agree to abide by the terms outlined in this privacy notice.
Personal data refers to information about an individual that can be used to identify that person. This definition excludes data where the person's identity has been removed, making it anonymous. We collect, use, store, and transfer various types of personal data about you, which we categorize as follows:
When you agree to join our Survey Takers Panel as a "Member," you can participate in our surveys. To become a member, you'll need to fill out the registration form on our website https://opinioninn.com or through links on our partners' websites. You can also register via our mobile app.
If you're not a member of our Influencers Panel ("non-member") but take a survey with us and provide your personal data, we'll only retain certain personal data, including your email address, gender, age information, full or partial zip/postal code, machine ID, and IP address. We do this for a few specific reasons:
To contact you if you've won a prize or are eligible for an incentive. In such cases, we'll collect and keep this personal data as required by applicable laws or regulations, such as for tax purposes if applicable.
To match your information with the survey you're taking.
To enhance the user experience.
We won't contact you for any other reason beyond these purposes.
In the table below, we've provided a more detailed explanation of how we use your personal data. When we involve third parties for modeling, analytics, or data matching, rest assured that these parties are strictly bound to use your personal data only for the purposes we outline in the table. We establish contracts with these third parties to ensure your data remains secure, confidential, and is deleted in accordance with our data retention and destruction policies, as explained in our Panelist Privacy Notice.
In many countries, we are obligated by law to clarify the legal bases on which we rely when processing your personal data. These legal bases are as follows, and we may use more than one when handling your personal data:
Consent: In specific cases, we collect and process your personal data with your explicit consent. For example, when you participate in surveys, we'll ask for your consent to join.
Contractual Obligations: In certain situations, we must process your personal data to fulfill a contractual obligation. For instance, when we use your personal data to send you rewards as part of our agreement.
Legal Compliance: We may need to collect and process your personal data in response to legal requirements, such as lawful requests from public authorities. This can also apply if we genuinely believe that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud or violations of our site terms, or respond to a government request.
Legitimate Interest: This means we have a legitimate business interest in conducting and managing our operations to provide you with the best service and experience. We ensure we carefully weigh any potential impact on you, both positive and negative, as well as your rights before processing your personal data for our legitimate interests. We do not use your personal data for activities if our interests are outweighed by their impact on you (unless we have your consent or are legally required or permitted to do so).
Purpose: This involves registering and managing your application to become a Member.
Types of Data Collected:
Purpose: Our goal is to effectively manage our relationship with you, which includes the following:
Processing and delivering your incentives or rewards, and entering you into prize draws/sweepstakes. This may involve sharing your personal data with trusted third-party vendors who assist us in providing you with incentives.
Keeping you informed about any changes to our terms or privacy policy.
Inviting you to provide reviews or participate in surveys.
Addressing any other matters related to your Membership.
Purpose: We will invite you to participate in surveys and gather feedback, including information about your preferences and consumer needs. This may involve analyzing your behavior for market research purposes. We may also, with your consent via a survey, request certain Special Categories of Personal Data, but only when relevant to that specific survey and permitted under applicable law.
Scientific Research/Safety Monitoring (Pharmacovigilance Adverse Events Reporting):
Purpose: We may request your participation in surveys for clients from various organizations, including public health organizations, commercial entities, charities, and academic institutions. These surveys may use various methods.
Mobile Device Surveys and Usage:
Purpose: If you use our mobile app, we may collect information for various purposes, including administering the site, tracking user activities, quality checking, and fraud prevention. This data may include technical and demographic/profile information. We may also use this data for data matching, enrichment, and ad-effectiveness campaigns.
Profiling:
Purpose: We may use your Demographic/Profile data for profiling purposes, which helps match you with appropriate surveys based on your qualifications. Birth date information is automatically updated for survey eligibility.
Data Matching and Enrichment:
Purpose: We may share some of your personal data with trusted third-party processors who may append additional analytics or demographics data to your profile from public or private sources. We only share your Identity and Contact data with your prior consent, which may be obtained through surveys or invitations to participate in programs.
Ad-Effectiveness Campaigns & Look-A-Likes:
Purpose: To measure ad effectiveness and create "look-a-like" groups with common Demographic/Profile data or interests. This information helps clients improve advertising targeting and models. Your unique panelist ID (UID) may be shared with clients for ad- effectiveness campaigns.
Ad Exposure and Measurement:
Purpose: To determine if you've used products or services from our clients or if you've been exposed to their advertisements. This helps our clients understand consumer behavior when ads are displayed.
Legal/Public Authority Disclosure:
Purpose: In certain situations, we may be required to disclose your personal data in response to lawful requests by public authorities. This may be necessary for national security, law enforcement, or legal compliance reasons.
Fraudulent and Quality Checking:
Purpose: We use various technology data for quality control, validation, and fraud detection and prevention, including maintaining the integrity of survey results.
Our Group Members: Any of our group members listed at https://orchidearesearch.com/contact-us/index.html may access or use your personal data for the purposes outlined in the table above and for our routine business activities. This includes activities like providing, maintaining, and personalizing our websites and services, communicating with you, and fulfilling our legitimate business objectives under contractual safeguards.
Survey Responses: The responses collected from you through our surveys are typically shared with our clients. These responses are usually provided in anonymized and aggregated form, meaning they are grouped data and do not identify individuals. In cases where we provide pseudonymized results, they are on an individual basis but use unique identifiers like your assigned panelist ID. Your Identity data or Contact data is only shared with clients in specific surveys for research purposes, and this is done only with your consent, ensuring it complies with applicable laws and market research codes of practice.
Third Parties for Rewards: Occasionally, we engage third parties to issue rewards, such as checks, or handle reward delivery. We may also use third parties to provide services to us or our clients, such as data processing or analytics services, or to append additional data they have collected about you. These third parties are strictly prohibited from using your personal data for any other purpose. We enter into contracts with them to ensure your data is secure and deleted in accordance with our data retention and destruction policies.
Third-Party Software Providers: We may utilize third-party software for email list management, email distribution, or list management providers to match our Members with members of other lists or panels, or to verify the accuracy of the personal data you provide. These companies are authorized to use your personal data only as necessary to provide these services to us, following our written instructions. They must comply with our data privacy and security requirements and are not permitted to use personal data received from us for any other purpose.
Legal/Public Authority Disclosure: While we make every effort to protect your privacy, there may be situations where we are required to disclose your personal data in response to lawful requests by public authorities. This could be for reasons related to national security, law enforcement requirements, or compliance with legal processes such as subpoenas. We would also consider disclosure necessary to protect our rights, your safety, the safety of others, to investigate fraud or violations of our site terms, or to respond to government requests.
For more information on these data sharing practices, please refer to the table above.
Yes, we do transfer your personal data to other countries. Orchidea is a global company, and your personal data may be transferred to other members of the Orchidea group of companies and our trusted service providers located in countries outside of your own. It's important to note that the laws in these other countries may differ from the laws applicable in your country of residence.
If you reside in the European Economic Area (EEA), we have taken steps to comply with the General Data Protection Regulation (GDPR) and protect your data and rights. These measures include implementing adequate safeguards, such as standard data protection clauses, for the transfer of personal data to third parties in countries that do not have equivalent data protection regulations as determined by the European Commission.
You can find a list of all the Orchidea companies at the following link: https://orchidearesearch.com/contact-us/index.html
Mobile Applications:
Automatic Data Collection: When you use our mobile app to become a Member, we automatically collect system and performance information about your device. This includes details about the type of device you use, your operating system version, device identifier, and hardware usage statistics such as CPU, RAM, storage, and app version. We use this information in accordance with our privacy notice.
Push Notifications: We may send you push notifications to inform you about surveys and invite you to participate in marketing research studies, all in line with our privacy notice. If you no longer wish to receive these notifications, you can disable them at the device level. To ensure you receive appropriate notifications, we may need to gather certain device information like the operating system and user identification.
SMS Service: We may offer an SMS service, either directly or through third parties, where you can receive messages on your mobile device via SMS. Standard data and messaging rates from your mobile service provider apply, and all charges are billed by and payable to your provider. You confirm that you own or are authorized to use the wireless device for message receipt and approve applicable charges. Personal data collected through this SMS Service may include your Identity data, Contact data, your provider's name, and message details. The use of this data complies with our privacy notice. If charges are applied to your wireless account, we may need to provide your carrier with your Identity data and Contact data. Your wireless carrier and other service providers may also collect data about your device usage, following their own policies. Please note that SMS services rely on wireless systems, and we are not responsible for message delays or the privacy and security of the service.
Opting Out of SMS Service: You can opt out of the SMS Service at any time by going to your account page and unchecking the option "I agree to receive invitations to surveys by SMS" in the Personal Details tab. If available in your country, you may also have the option to opt out by following the instructions provided in the SMS messages we send.
Single Sign-On: You can log in to our site using sign-in services like Facebook Connect or an Open ID provider. These services authenticate your identity and offer you the chance to become a Member. If you use services like Facebook Connect, you may have the option to share information about your activities on our site with others within your network.
Referral Program: If you use our referral service to tell a friend about our site, you can provide your friend with a unique referral link. If your friend becomes a Member, you may receive incentives as a reward.
Our site utilizes cookies to differentiate you from other users and to track visits and click-throughs for specific campaigns. This helps enhance your browsing experience on our site and allows us to make improvements. These cookies automatically expire when your browsing session ends. By continuing to browse our site, you agree to the use of these cookies.
A cookie is a small file containing letters and numbers that we may store on your browser or your computer's hard drive, provided you consent. These cookies contain information that is transmitted to your computer's hard drive.
For detailed information about the specific cookies we use and their purposes, please refer to our cookie policy, accessible via the following hyperlink: [Hyperlink to Cookie Policy].
Surveys - Client Cookie Tracking, Including for Ad Effectiveness Campaigns: We may share your unique panellist ID (UID) with our clients. They may write, set, or read cookies or use other technical data about you from multiple locations, including our servers or systems. If you participate, your UID will be associated with this technical data. This allows us and/or our clients to conduct online ad- effectiveness campaigns, track your website visits, use your demographic/profile data to create similar segments, and gain other online insights. If you've engaged with online ads or promotions, our client may send your UID and the specific survey to us, and we may offer you the opportunity to complete the survey.
Other Technologies:
Automated Technologies: As you interact with our site, we automatically collect technical data about your device, browsing actions, and patterns. This is done using cookies, server logs, digital fingerprinting technologies, and similar methods. We may also receive technical data about you from other websites that use our cookies. Please refer to our cookie policy for more details. Server Log Files: We may gather internet protocol (IP) addresses, browser types, internet service providers (ISP), referring/exit pages, operating systems, timestamps, and clickstream data. This technical data helps us improve our services, site functionality, and gather analytical insights. Fingerprinting Technologies: These technologies assign a unique identifier or "Machine-ID" to your computer to identify and track your device. We use them for quality control, validation, and fraud detection to ensure survey results' integrity. We follow strict privacy and security guidelines when using these technologies, in compliance with this privacy notice, other disclosures to you, and applicable laws and market research standards.
Advertising:
We collaborate with third parties to display ads on our site or manage our ads on other sites. These partners may use technologies like cookies to collect information about your activities on our site and other websites, enabling them to provide you with ads based on your interests and online activities. If you're in the European Economic Area (EEA) and prefer not to receive interest-based ads, you can opt-out by clicking here. Note that this doesn't opt you out of receiving ads altogether, only ones that are based on your interests.
Digital Fingerprinting:
Digital fingerprinting assigns a unique identifier or "Machine-ID" to your computer to identify and track it. We do not use digital fingerprinting to collect your identity or contact data or track your online activities. Occasionally, we use this technology in specific market research programs to protect survey results' integrity. The technology analyzes publicly available information and data from your computer's web browser and other publicly accessible sources to create a unique identifier for your computer. This identifier is protected and only shared with clients and other sample or panel providers in an aggregated and anonymized or pseudonymized form.
Social Media Widgets:
Our site features Social Media Features and Widgets, such as the Facebook Like button. These may collect your IP address, the page you're visiting on our site, and may set cookies to function correctly. These features and widgets can be hosted by a third party or directly on our site. Your interactions with them are governed by the privacy notice of the company providing them.
We have a random prize selection process for members and other survey participants as a reward for their participation in surveys, content, games, and other promotions. Winners are notified of their prizes through email or on our website. We also share the usernames of winners on our site, blogs, and newsletters.
To find more details about this process, please refer to our Terms and Conditions page. Cash and other prizes given to members will be directly awarded through PayPal.
We have implemented robust security measures to safeguard your personal data and prevent any unauthorized access, loss, alteration, or disclosure. Access to your personal data is restricted to individuals like employees, agents, contractors, and trusted third parties who require it for legitimate business purposes. They are bound by confidentiality obligations and will only process your personal data as instructed by us.
While we take every possible precaution to protect your data, it's important to note that no system can guarantee absolute security. If you have concerns about the security of your personal data or believe that it may no longer be secure, please contact us immediately as outlined in this Privacy Notice.
We have established protocols to address any suspected breaches of personal data and will inform you and relevant regulatory or supervisory authorities of any breaches as required by law.
We will retain your personal data only for as long as it is necessary to fulfill the purposes for which we collected it, including legal, accounting, or reporting requirements. The specific retention period depends on various factors, such as the nature and sensitivity of the data, the potential risks associated with its use or disclosure, the purposes for which we process it, and any applicable legal requirements.
If you are a resident of the EEA or we process your personal data in the EEA, you may, in certain circumstances, request the deletion of your data. Please refer to the "Your legal rights" section below for more details on this process.
However, aggregated or pseudonymized data resulting from surveys may be used for research, scientific, historical, and statistical purposes, both publicly and privately funded, indefinitely and without further notice to you. In the event of a business transfer, such as a sale or acquisition of assets, your contact information as a member and the data you voluntarily provided in your user profile may be one of the transferred business assets. Any such transfer would be subject to the acquiring entity's agreement to comply with the material terms of our privacy notice. If such a transaction may result in new uses of your personal data that are incompatible with those outlined in this Privacy Notice, you will be informed through email or a prominent notice on our site, and you will have choices regarding your personal data.
Links to other websites may be provided on occasion, but we do not review or take responsibility for the content or impact of the privacy policies of these external sites.
Regarding children's privacy, Orchidea will not knowingly collect information from children under the age of 16 without the permission of their parents, legal guardian, or responsible adult. "Young people" aged between 16 and 17 may be invited to participate in our Teens panel occasionally. We adhere to relevant regulations and guidelines, such as COPPA, the EU "Safer Internet program," the General Data Protection Regulations, and ESOMAR guidelines, when conducting surveys involving children and young people. If you are a parent or guardian and become aware that your child under 16 has provided personal data to us without your knowledge, please contact us as outlined in this Privacy Notice, and we will promptly take steps to remove such information.
To access, update, correct, or delete your personal data, or to terminate your panel membership, you can follow these steps:
Accessing, Updating, Correcting, or Deleting Your Information:
Log into your Member Account.
Follow the appropriate directions to update or correct your personal data. Your information should be automatically updated in our database. If you are unable to make corrections yourself through the Account login, you can contact us for assistance.
We will respond to all requests within a reasonable timeframe.
Terminating Your Panel Membership:
To end your membership or request us to cease processing your personal data, you can:
Once you've completed the unsubscribe process, your record will be marked as "do not contact," and you will no longer receive communications from us. Please note that any incentive balance that has not been requested at the time you opt out will be forfeited.
While we update our systems, you may continue to receive communications for a short period after changing your preferences.
Data Retention:
If you terminate your membership, we will no longer use your personal data to contact you. However, we will retain your personal data in accordance with our data retention and destruction policies, which means your data will be eventually destroyed, and we will continue employing security procedures and technologies to keep your personal data safe.
Asking Questions or Making Complaints:
For any questions or complaints about the use or disclosure of your personal data, you can contact our Privacy Contact. We will investigate and aim to resolve any complaints or disputes within 30 days of receiving your complaint.
Your Rights:
You have several rights regarding your personal data, which may include:
Requesting access to your personal data (ID checks may be conducted). Requesting the erasure, correction, or restriction of your personal data if it is inaccurate or requires updating. However, legal requirements and other obligations may prevent immediate deletion. Objecting to the processing of your personal data if it is not used for the purposes outlined in this privacy policy. Additional Rights in the EEA: If you are in the European Economic Area (EEA), you have additional rights, including:
Please note that we appreciate the opportunity to address your concerns before you approach a data protection regulator, so contacting us in the first instance is encouraged.
This version of the privacy policy was last revised on the date indicated at the top. We retain the right to make modifications to this privacy statement at any time, so we encourage you to regularly review it. If we decide to amend our privacy notice, we will communicate these alterations by posting them in this privacy statement on our homepage or other suitable locations to ensure that you are informed about the data we collect, its usage, and any circumstances under which we might disclose it. In the event of substantial changes to this policy, we will provide advance notice through this platform, email, or by placing a notice on our homepage.
It is crucial that the personal information we possess about you remains accurate and up to date. We kindly request that you keep your account details current should any changes occur in your personal data during your engagement with us. Contact Information for Privacy Concerns
You can reach out to us by sending an email to:
The Data Protection Officer at DPO@orchidearesearch.com